Every item is verified before it is listed. Bags and wallets are authenticated through specialist review, while watches and other specialist pieces are assessed through the appropriate authentication process.
Inclusions: Original accessories are listed in the product description. A Lost Designer dust bag is provided where stated on the individual listing.
Lifetime Authenticity Guarantee — If an item is proven inauthentic by a trusted independent authenticator, Lost Designer provides a
full refund, including return delivery costs.
Read about authenticity.
Delivery: Free tracked UK delivery on eligible orders. Orders are dispatched within 1 business day and sent using DHL tracked delivery. Delivery is estimated at 2–4 business days after dispatch.
Import charges: VAT and import duties included. We pay the applicable UK import VAT and duties on your behalf, so there are no additional import charges on delivery.
Tracking: Tracking details are provided after dispatch. Exceptional carrier or customs delays can affect the delivery estimate.
Online cancellation: Tell us within 14 days after delivery if you wish to exercise a statutory right to cancel. You then have a further 14 days to send the item back.
Condition: Items must be returned with their original packaging and stated inclusions. A refund may be reduced for handling beyond what is necessary to establish the item’s nature, characteristics and functioning.
Faulty or not as described: Nothing in this summary limits your rights under UK consumer law. Contact customer care promptly with your order number and supporting photographs or video.