Privacy Policy | Lost Designer UK

Last updated: 12 August 2026

This privacy policy explains how Lost Designer Pty Ltd collects, uses, shares and protects personal data when you visit lostdesigner.co.uk, contact us or place an order.

Who we are

Lost Designer Pty Ltd (ABN 94 683 102 721) is the controller responsible for the personal data described in this policy. Our registered address is 428E Toorak Road, Toorak VIC 3142, Australia. You can contact us at enquiries@lostdesigner.com.au.

Personal data we collect

Depending on how you use the site, we may collect:

identity and contact details, such as your name, email address, telephone number, billing address and delivery address;
order and transaction details, including the products you view or buy, order history, refunds and correspondence;
payment-related details processed by our payment providers. We do not receive your full card number;
technical and usage information, such as IP address, device and browser information, time zone, pages viewed, referring pages, search terms and interactions with the site;
marketing preferences and responses to communications; and
information you provide when you contact customer care.

We collect this information directly from you, automatically through cookies and similar technologies, and from service providers involved in operating the store, processing payments, preventing fraud and delivering orders.

How we use personal data and our lawful bases

We use personal data to:

process and fulfil orders, take payment, provide order updates and handle cancellations, returns and refunds, where necessary to perform our contract with you;
answer enquiries and provide customer care, where necessary for our contract with you or our legitimate interests in supporting customers;
detect and prevent fraud, protect the site and enforce our terms, based on our legitimate interests and, where applicable, legal obligations;
keep financial, tax and business records and respond to lawful requests, where required by law;
understand and improve the site, products and services, based on our legitimate interests or consent where UK law requires it; and
send marketing that you have requested or that we may lawfully send, based on consent or legitimate interests as applicable. You can opt out at any time.

Where we rely on legitimate interests, we consider the effect on your rights and do not use that basis where your interests override ours.

Cookies and similar technologies

We use cookies, pixels, tags and similar technologies to operate the site, remember choices, understand site use, prevent fraud and, where permitted, support analytics and advertising. Strictly necessary technologies are used to provide the service you request. Where UK law requires consent for non-essential technologies, we ask for it before using them.

You can change your choices using the cookie controls presented on the site or through your browser settings. Blocking some cookies may affect how the site works. We use service providers including Shopify and Google Analytics; their use of information is also governed by their own privacy information.

Who we share personal data with

We share personal data only where needed with service providers that help us run the store, including Shopify, payment processors, fraud-prevention providers, delivery and returns providers, IT and hosting suppliers, analytics and marketing providers, and professional advisers. We may also disclose information where required by law, to respond to a lawful request, or to protect our rights, customers or services.

We do not sell personal data in the ordinary meaning of that term.

International transfers

Lost Designer is based in Australia and some service providers process data in Australia, Canada, the United States or other countries outside the United Kingdom. Where UK data protection law requires it, we use an approved transfer mechanism and appropriate safeguards. You can contact us for more information about safeguards relevant to your data.

How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods vary according to the type of information and why it is held. We securely delete or anonymise information when it is no longer required.

Your UK data protection rights

Depending on the circumstances, you may have the right to ask for access to your personal data, correction, deletion, restriction of processing, data portability, or to object to processing. Where processing is based on consent, you can withdraw that consent at any time without affecting earlier lawful processing. These rights are not absolute and lawful exceptions may apply.

To exercise a right, email enquiries@lostdesigner.com.au. We may need to verify your identity before acting on a request. You may also complain to the UK Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Fraud screening and automated signals

We and our service providers may use automated signals to help identify potentially fraudulent or unsafe transactions. If you have questions about a decision affecting an order, contact us and we will explain what we can and review the matter where appropriate.

Children

The site is not directed at children, and we do not knowingly collect personal data from children in connection with orders.

Changes to this policy

We may update this policy to reflect changes to our practices, services or legal obligations. The latest version will appear on this page with its updated date.

Contact

For privacy questions or requests, email enquiries@lostdesigner.com.au or write to Lost Designer Pty Ltd, 428E Toorak Road, Toorak VIC 3142, Australia.