Frequently Asked Questions

Every item is reviewed before it is listed. The product page records the item-specific authentication information available for that piece. Bags and wallets may be reviewed through LegitApp, while watches and specialist pieces may be assessed by an appropriate independent specialist.

Purchases are backed by Lost Designer’s lifetime authenticity guarantee. If an item is ever proven inauthentic by a recognised independent authenticator, Lost Designer will provide a full refund, including return shipping. Read more on our Authenticity page.

Pre-owned pieces are generally one of a kind, so there is no fixed restock schedule and an item may not return once sold. New pieces are added as they become available.

Check New Arrivals for the latest available bags, watches and jewellery, or join the email list for updates.

Yes. Use the Contact page before ordering and include the product name or URL. Our customer-care team can help with available photographs, video, measurements, condition notes and inclusion details for the exact item.

Please ask any questions before purchase, particularly when fit, scale, colour or a specific condition point is important to you.

Items are pre-owned unless the product listing clearly states otherwise. Each listing shows the actual item offered for sale rather than a generic stock image.

Review all photographs, measurements, condition notes and inclusions carefully. Natural signs of previous ownership may be present and are described as specifically as the item allows.

The payment methods available for your basket are shown securely at checkout. Availability can vary by order, device and payment provider, so only choose from the methods displayed for your transaction.

Your final order total is shown in pounds sterling before payment. If a payment method is not offered at checkout, it is not available for that order.

Inclusions differ from piece to piece. The product page states whether the item comes with original packaging, a dust bag, receipt, papers, spare links, an authenticity certificate or other accessories.

Expect only the inclusions specifically listed for that item. Where an original dust bag is unavailable, the listing may state that a Lost Designer dust bag is provided.

Browse the current range through this online store. Each product page shows the exact piece offered, with photographs, condition information, measurements and stated inclusions.

Use the Contact page before ordering if you need more information about a particular piece.

Use the enquiry form or the verified phone, email, Instagram and WhatsApp channels on our Contact page. Include your order number when asking about an existing order, or the product name or URL when asking about an item.

Never include card details, passwords or verification codes in a customer-care message.

After checkout, an order confirmation is sent to the email address used for the purchase. Tracking information is sent when the order has been dispatched.

If you cannot find an expected email, check your spam or junk folder and then contact customer care with your name and order number. Never send card details by email.

Where the statutory cancellation right for an online order applies, tell us within 14 days after delivery if you wish to cancel, then return the item within a further 14 days. The item must be handled with care and returned with the listed packaging and inclusions.

If an item is faulty, materially not as described or raises an authenticity concern, contact customer care promptly with your order number and supporting photographs or video. Eligibility, instructions, return costs and refund timing are set out on the Delivery & Returns page. Nothing in this summary limits rights available under UK consumer law.

Free tracked UK delivery is available on eligible orders. Orders are dispatched within 1 business day and sent using DHL tracked delivery. Delivery is estimated at 2–4 business days after dispatch.

VAT and import duties included. We pay the applicable UK import VAT and duties on your behalf, so there are no additional import charges on delivery.

See Delivery & Returns for the current service information.

Orders are dispatched within 1 business day. DHL tracked delivery is estimated at 2–4 business days after dispatch, and tracking is sent when the order leaves us.

Exceptional carrier or customs delays can affect the estimate. If tracking has not progressed as expected, contact customer care with your order number. See Delivery & Returns for current guidance.

Collection and click-and-collect are not available. Orders are delivered using the tracked option available for the basket and destination at checkout.

Review the delivery option and address carefully before payment, and use the Contact page if you need help with an order.